NurViewer · Help

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Find workflow explanations, account and purchase help, and a safe way to ask for support.

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COMMON QUESTIONS

A few useful answers

Does 638 mean every format has every feature?

No. The count is registered file extensions and aliases. Dedicated viewing, basic preview, system decoding and information inspection are different capabilities. Text search, editing and conversion have their own supported ranges.

Do local files have to be uploaded?

Ordinary local viewing, OCR, search and conversion operate on the device and do not require uploading document content to the NurViewer account service. Sign-in, licence verification and quotas use the account service. User-chosen external links and services have their own behaviour.

Is Free a timed trial?

Free does not expire. Initial Windows use requires Google or Microsoft account verification. Common-format reading and ordinary document/image PDF export are unlimited; advanced processing has the published limits.

Can I continue a long conversion later?

Supported EPUB PDF export and Word/PowerPoint delivery retain progress. Word/PowerPoint parts can be saved as a cumulative document. Daily allowances still apply to new processing; saving retained completed output does not consume it again.

Will a folder search read all my scanned books?

No automatic OCR is started. Search covers extractable text, including embedded OCR text layers. Coverage and skip reasons are visible in search records.

Which platforms and future features are available?

NurViewer for Windows is available in Microsoft Store. Android is coming soon. iOS and macOS are planned. The download page links to the official listing. Future subscriptions, cloud sync, translation, speech recognition and full Office/image editing are not advertised as included current features.

DWG

DWG preview limits

DWG is only a basic read-only 2D preview. NurViewer is not a CAD application; complex objects and external references may be incomplete. Please do not buy NurViewer for DWG. Fuller DWG support is planned only for a possible future subscription edition, with no date.

NEED A HAND?

Tell us where it happened.

Include app version, Windows version, format family, steps and any NV- support reference. A private document is not needed as a first troubleshooting artifact.

Scan plans and allowances

Applies to the updated scanner in version 1.0.2; for an already installed version, follow its in-app limits. Basic crop, rotation, enhancement, multipage scans and ID layout are included within scan allowance.

CapabilityFreeStandardPro
New scan pages (camera and import)5 successfully processed pages/dayNo commercial page capNo commercial page cap
Scanned PDF quality and brandingBalanced, small NurViewer footerHigh/lossless, no brand watermarkHigh/lossless, no brand watermark
Flatten curved scanned pagesIncludedIncludedIncluded

Flattening and precise Word layout are available in all tiers. Precise Word shares the existing editable Word/PowerPoint allowance: Free 2, Standard 300 and Pro 1,500 pages/day, with existing branding rules. This is not an additional allowance. Scan and OCR allowances are separate: OCR provides Free 2, Standard 300 and Pro 1,500 pages/day. Multipage searchable PDF requires Standard/Pro and uses OCR allowance. Daily allowances reset at midnight UTC; existing reduced offline allowances apply after prolonged disconnection. Re-editing, cropping, reordering and repeated export do not count again; failures do not count. A retake or replacement photo is a new page. An ID front/back counts as 2, even on one A4 sheet. Originals, drafts and completed results are kept when allowance is exhausted. Existing exports are never retroactively watermarked. Ordinary document/image-to-PDF permissions are unchanged.