SovaStream · account
Request deletion of a SovaStream account
A direct, public route for account-deletion requests, including after you stop using the application.
Start a request
Email legal@nursova.com from the address associated with your SovaStream account. State that you want to delete your SovaStream account and identify the pilot organization, if any. You do not need to reinstall the app to start the request. We may ask you to verify control of the account.
What we will review
After verification, we will identify the SovaStream account, sessions and NURSOVA-managed pilot records associated with you. Organization-owned training content and records may be subject to that organization's instructions and applicable retention obligations. We will explain any such boundary before processing the request.
Files and retained records
Deleting an account can end access to training materials. Local downloads or exports on your devices must be removed by you. Limited security, legal or contractual records and provider backups may remain for their required retention period. See the SovaStream Privacy Policy.
Other NURSOVA products
This request concerns SovaStream only. It does not delete a separate SovaSpace or NurViewer account or cancel an unrelated purchase.