Product support
Setup, storage state, features, unexpected behavior and accessibility.
Support
Tell us what happened, without sending the secret.
Choose the right contact and include enough technical context to reproduce the problem. Never send passwords, Secret Space credentials or unencrypted private content.
Billing support
Direct-purchase receipts, entitlement questions and locating the correct billing channel.
Security report
Potential vulnerabilities or unsafe security behavior. Avoid including live secrets.
What to include
- Windows or Android, operating-system version and SovaSpace version/build.
- What you were trying to do and what you expected.
- The exact message shown, including a non-sensitive error or request identifier.
- Whether the item was available locally and whether Drive showed as authorized.
- Steps that consistently reproduce the issue.
Leave these outPasswords, Google tokens, recovery credentials, Secret Space commands, payment card details, private Entry text and unencrypted attachments. Support will request a safer diagnostic if more detail is needed.
Privacy or legal request
Send privacy and data-rights requests to legal@nursova.com. Account deletion has a separate public request page.