Find the purchase channel
Check the receipt, bank statement and subscription screen. The merchant name and receipt identify the system that controls cancellation, tax documentation and first-line refund handling.
| Channel | Manage subscription | Typical plans |
|---|---|---|
| Google Play | Google Play subscriptions | Monthly and annual |
| Apple App Store | Apple subscriptions | No SovaSpace plans currently available |
| Direct checkout (Paddle) | Use the link in the Paddle receipt email | Monthly, annual, three-year and ten-year |
A subscription can only be changed where it was bought. One purchased in an app store is changed or cancelled in that store, and the application will point you there rather than open a second checkout — buying again elsewhere would leave the first subscription billing alongside it. The three-year and ten-year terms are sold through checkout on this site and nowhere else, because an app store cannot bill a period longer than a year; they are a single payment, they do not renew, and there is nothing to cancel.
Cancel renewal
Cancellation stops a future automatic renewal; it does not normally erase the account or immediately end a period already paid for. Complete cancellation before the renewal deadline shown by the billing provider. Removing the app does not cancel a subscription.
What cancellation changes
Paid features remain available until the current entitlement ends, subject to the provider’s recorded status. After entitlement ends, restrictions apply to creating or modifying protected account data. Existing content is not intentionally blocked from viewing, export or sync solely because the subscription lapsed.
Restore purchases
Use the in-app Restore Purchases action on a supported store build and sign in to the same store account and SovaSpace account used for the purchase. A store receipt cannot restore a purchase made under a different channel or identity.
Billing help
Send the purchase channel, receipt/order number, transaction date and SovaSpace account email to support@nursova.com. Do not send full card details.
For refund paths, see the Refund Policy.