Store purchases
For Google Play or Apple App Store purchases, request a refund through the store account and process that charged the transaction. Store policies and applicable law govern the decision. NURSOVA may provide product or entitlement information but cannot override a store’s final billing control.
Direct purchases
Purchases made through checkout on nursova.com are processed by Paddle, which is the merchant of record for them. Refund requests must be submitted to Paddle within 14 days of the transaction date. Use the “View receipt” or “Manage subscription” link in the Paddle transaction email, or visit Paddle Buyer Support. Paddle will handle the request under its Refund Policy.
Effect of a refund
A completed refund can remove the associated paid entitlement and any unused promotional or referral reward attributable to the refunded transaction. It does not itself delete the SovaSpace account or content. Access after entitlement removal follows the lapsed-access behavior described on the Billing page.
Legal rights
Nothing on this page limits non-waivable consumer rights or remedies available under applicable law. Where this policy conflicts with a mandatory legal right or a store rule that governs the transaction, that mandatory requirement controls.
How to request
- Identify the merchant on the receipt.
- For a Paddle purchase, submit the request within 14 days of the transaction date using the transaction email or Paddle Buyer Support.
- For an app-store purchase, use that store’s refund process.
- Keep the request and response for your records.
- If account entitlement does not update after a completed refund, contact SovaSpace support with the order identifier.